FAQ

Our mission is to deliver the most comfortable and supportive footwear, empowering you to move confidently through life. Sore feet shouldn’t hold you back. Step into comfort, step into your best self—unstoppable, ambitious, and joyful. Walk, run, and conquer your world with ease.

How do we help alleviate plantar fasciitis and heel pain?

Lustepcase shoes have arch support to align the foot and multi-cushioned soles to absorb impact. This helps alleviate fascia pain and pressure points at the heel. Our shoes enhance comfort and relieve heel pain associated with plantar fasciitis and heel spurs.

How can I order ?

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process.

What payment methods can I use ?

PayPal
Credit/Debit Card (Checkout via PayPal)

How do we prepare orders?

We have professional warehouses and personnel. Once you place an order, we will process and ship the package according to your address. It may take 1- 3 business days to process and ship the package.

Where can i find my tracking code?

Your tracking code is included in your shipping confirmation email. Please allow 1 to 3 business days for the tracking information to be updated on the logistics tracking websites. If you require assistance, feel free to reach out to us with your order number or the email address you used to place the order at contact@mail.lustepcase.com.

How can I get the latest information about products and promotions?
You can subscribe to our email newsletter to be the first to know about new product releases, promotions and special offers. You can also follow our social media pages to get the latest updates and customer feedback.

Need Help?

You can contact our customer Support team via e-mail:contact@mail.lustepcase.com

Our customer support is available Monday to Friday: 9:00am-6:00pm.

Average answer time: 24-48h.

If you have any questions about your purchase, we will do everything we can to resolve your issue.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

About Us

Our garments are made from premium linen, renowned for its strength and longevity. Linen ages beautifully, becoming softer and more comfortable over time, making it a timeless addition to your wardrobe.

Contact Us

Send us an email or fill out the contact form and we will get back to you within 24-48 hours! 📫 contact@mail.lustepcase.com

FAQ