Shipping Policy

LUSTEPCASE promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact.

Reachable countries:
All of the United States

We use the following modes of transportation: FEDEX, UPS or USPS.

Where’s my order?

Your order goes through the following steps once it has been placed. You will receive 3 emails: Order Confirmation, Shipment Confirmation and Delivery Status Notification.

1. Order Confirmation 2. Shipment Confirmation 3. Order Delivered

How can I track my order?

Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en.

Please allow 1-2 business days for tracking information to be available.

How long does it take to receive my order, and how much will it cost to ship?

Processing Time: All orders are processed within 3 business days. It takes 1 – 3 days to ship your order to our warehouse, put your name and address on it and ship out.
Shipping Time: You will receive your order from 11 – 25 business days (depends on the destination) from the date that it is shipped out, not the date when the order is placed.
If we are experiencing a high volume of orders or extreme weather conditions in some parts of the country, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Shipping Cost:
- Standard Shipping: $9.99 per order.
- Free Standard Shipping on Orders Over $99

What if the package doesn’t arrive?

If you don’t get your package 30 days after it was shipped, please contact us at contact@mail.snivaro.com. We’ll either resent a new one to you or give you a full refund.

Delivery Requirements
Please check the package carefully upon receipt. If you find any damage or missing, please contact us immediately and provide relevant proof within 24 hours.

If you haven't received your order within 30 business days of receiving your shipping confirmation email, please contact us at contact@mail.lustepcase.com with your name and order number, and we will look into it for you.

After-sales Service
If the product is damaged or missing due to transportation problems, we will provide refund services according to the specific circumstances. Please contact our customer service team in time.

Duty-free, including sales tax.
All products offered are tax-free, including sales tax. This means that you will not be charged additional sales tax fees at the time of purchase.
We recommend that you review the tax information displayed during the checkout process to understand the exact tax amount of your purchase. If you have any additional questions or concerns about taxes, please feel free to contact our customer support team who will be happy to assist you.
Please note that this tax policy is subject to change based on updates or amendments to state and local tax laws. We appreciate your understanding and cooperation in complying with applicable tax regulations.

Customs fees and taxes are also included in the product.
Please note that duties and taxes are included in your total purchase price. The determination and assessment of duties and taxes are the responsibility of the customs authorities of the destination country. While these charges may not always apply, they are calculated based on the value of your order and the duty-free threshold for importing goods in the destination country, if applicable.
If the package is refused, the recipient is responsible for any costs associated with the return. Refunds for refused international shipments will be issued after deducting the fees.
Please note that any delays related to customs clearance are beyond our control. We recommend that you contact your local customs authorities to check the status of your package or to inquire whether your shipment may have been detained.

If you have any other questions, please contact us and we will do our best to help you out.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

About Us

Our garments are made from premium linen, renowned for its strength and longevity. Linen ages beautifully, becoming softer and more comfortable over time, making it a timeless addition to your wardrobe.

Contact Us

Send us an email or fill out the contact form and we will get back to you within 24-48 hours! 📫 contact@mail.lustepcase.com