Company Address: Unit 04-05, 16th Floor, The Broadway No. 54-62 Lockhart Road Wanchai, Hong Kong (THIS IS NOT A RETURNING ADDRESS)
Shipping Policy
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
WHEN WILL I GET MY ORDER?
The delivery time to you as table below:
Estimated Delivery Date = Purchasing date + 2-5 business days (process for stocking) + Estimated shipping time (chart below)
| Location | Shipping time |
| United States | 7-15 working days |
| Canada | 5-12 working days |
| Australia (excluding remote areas) | 10-20 working days(Excluding Tasmania) |
| Europe | 5-12 working days |
You can receive your order on or before the Estimated Delivery Date.
There's typically a delay in tracking information being updated from the time the package enters USPS facilities in China to the time it's processed at USPS facilities in the US. This usually takes between 2-7 days on average.
Shipping Rates
| Shipping Zone | Countries / Regions | Shipping Method | Order Value (Condition) | 1st Item Shipping | Additional fee for each additional item |
| EU Zone | IE, EE, AT, BG, BE, DE, FR, FI, NL, HR, LV, LT, LU, MT, PT, CY, SK, SI, ES, GR, IT | Standard Shipping | €0.00 ~ €84.99 | € 5 | € 2 |
| Free Shipping | ≥ US$ 85.00 | FREE | FREE | ||
| Express Shipping | No Limit | € 8 | € 4 | ||
| United Kingdom | UK | Standard Shipping | £0.00 ~ £74.99 | £ 4.50 | £ 1.50 |
| Free Shipping | ≥ £ 75.00 | FREE | FREE | ||
| Express Shipping | No Limit | £ 8.00 | £ 4 | ||
| North America | US, CA | Standard Shipping | US$0.00 ~ US$95.98 | US$ 5.99 | US$ 1.99 |
| Free Shipping | ≥ US$ 95.99 | FREE | FREE | ||
| Express Shipping | No Limit | US$ 10.99 | US$ 5.99 | ||
| Oceania | AU | Standard Shipping | AU$0~134.99 | AU$8 | AU$3 |
| Free Shipping | ≥ AU$ 135 | FREE | FREE | ||
| Express Shipping | No Limit | AU$15 | AU$8 |
Note: There are delivery delays in rare instances, where packages may take longer to be delivered than the listed time frame. Unfortunately, it is out of our control and customs may delay deliveries in some instances.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We will only cover shipping if the item is damaged and needs to be replaced.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please consider our products are primarily sourced from overseas, which is why it may take some time for delivery. We are not responsible for undelivered packages (due to incorrect addresses). However, we can accommodate for damaged items and packages lost in transit as long as we receive proof.